Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. 19 minutes ago. However, there is no Virgin Media Wall socket in my house. Plug the cables into the Hub. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Virgin Media;. Click & Collect. We would like this to be re-located please into our living room on ground floor. Adduxi. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. But the metal isolator box looks like it might be the wrong way around. Second, you'll likely need a manned installation for your VM services. TV. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Very Insightful Person. both appear. You have at least tested the ringing capacitor issue in the diagnostic process. Hi. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I don't work for Virgin Media. Options. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Volt. Follow these steps to install your virgin Media Broadband, TV and Phone service. Connect the Hub’s power cable with the blue tab. Re: No virgin media wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. Options. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Buy Multimedia Sockets at Screwfix. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Unscrew the connector from the wall box. Go to solution. I would love to help you get your service installed. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Wall sockets and no connection. Gaming Support. Joining in Options. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. 0 Kudos. on 05-09-2023 20:36. Now to my Issue: I opted for the self-installation ki. Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Virgin. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Virgin Phone Switchover. We can certainly get an engineer visit booked for you to come and install things. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. You need a Virgin Media wall socket to connect to their broadband services. We'd love to assist with this, I will send you a PM here soon so we can look into what's. )In this video, I am showing the sta. 3 minutes ago. Tudor. Tried looking but can't see a way to book an engineer for this? Thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on 0800 052 1734. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. and view the images for a range of different wall box options. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Failing this. can someone contact me about moving a TV point please. on 12-01-2023 10:45. Explain what needs to be done and book an engineer visit. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. The socket you need will be marked with the Virgin Media logo. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The isolator has a terminator cap (marked below) fitted to the open end. Vicky. #2. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. My Virgin Media App. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. My Virgin Media App. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Email. 68K; 345; 502; Alex_RM. All the wall sockets I can see are for BT. Need Virgin Wall Socket - require "written confirmation" of what it entails on 23-08-2022 14:22. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. @Briannahsarah wrote: Here is a photo. com email address to different Virgin account. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. 0. My Virgin Media App. 5. Virgin TV 360. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I’ve just received my quick start package. 0 Kudos Reply. Options. And on the back of the box. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. However, I do not have any of the specified wall sockets available. If no. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Options. A Ti-Vo was installed in one of the upstairs bedrooms. If possible, I would like to get rid of this rather ugly white. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. One of them was Telewest. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. kkd1. My understanding is you can only get the quick start kit if the house has had VM in the past. Options. on 05-04-2023 09:20. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. This seems to be the only way that i can speak to someone about the issue. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Try the automated service status number 0800 561 0061 to check for any faults in your area. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. It seems that I need an electrian to install a wall socket. Virgin Media; My Virgin Media. Hi, Same problem here. 6. Explain what needs to be done and book an engineer visit. Switched On Families. The cables won’t attach to the wall socket which looks mangled. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. Thank you. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Push the white cable (from the old Hub) into the back of the new Hub. If so you would need a maned install. Hello VLNeedham. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayHi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. . Plug into the wall socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall. See the section. There should be a wall mounted box somewhere inside that has an F socket on it. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. When you place your order, we'll let you know. I’ve received my QuickStart package to find I do not have a compatible wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. There are multiple different branded wall boxes inside our flat but none. I will only be using one wall socket, so the other socket will have no connections. Hi, I wanted to move my router from downstairs to upstairs. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the Pre-installation and delivery team on 0800 052 1734. on 15-04-2023 16:54. Speed. Most QuickStart kits have just 6 cables, connectors and powerlines to. Only there is ethernet port which is also not completely fitting. Should’ve checked this before I ordered. . QuickStart, set up and connections. The cable going in will be a double “shotgun barrel” type cable. . I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. You should see a welcome screen, then the Virgin Media start up screen. You can also check for a loose cable as not all properties have a socket. Cable broadband connects your home to a fibre cabinet in your area. V6. 1 ACCEPTED SOLUTION. Broadband. 1 ACCEPTED SOLUTION. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Tudor. 0 Kudos. TV. I cannot find a Virgin wall socket within my flat. I have been given other details for the account such as the account number/area code and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Once connected it directly to a hub, a little bit loose, but then interne. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. We appreciate you reaching out to us on here. All forum topics; Previous topic; Next. I have received my quick start-up kit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. TEL1 on the hub should take on your. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. You need a small spanner to remove this, then push the provided connector over the exposed end. Tudor. Turn on and start the Box. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Gaming Support. Options. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. We have tried plugging it into the only box we found it would fit but no luck. There must have been a previous installation or you would not have been offered a self install. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. What to expect with broadband installation. 2. 0 Kudos Reply. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. QuickStart, set up and connections. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Re: No wall socket. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. 4 weeks ago. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. but I believe if the system has allowed self install VM has been installed in the past . Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. Virgin Media; My Virgin Media. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Virgin Mobile. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Hi , I received the hub 3 virgin media broadband. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. My previous sky microfilter attached here. Subscribe to this message's RSS feed. Discounts, coupons and cashback: 2019 = £1,443. TV on the go. Thanks for posting, welcome to both Virgin Media and the Community. Some properties do not have a wall socket, only a cable. Tried looking but can't see a way to book an engineer for this? Thanks. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Networking and WiFi. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Entertain me; Broadband Deals. One works with my existing connection but the other one is just on the wall - 5156775. com. . Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. Save £105. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Stay safe online. on 12-01-2023 21:04. I'm a Very Insightful Person, I'm here to share knowledge. Failing this. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. No virgin wall socket in my house. 168. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. 2. Tried looking but can't see a way to book an engineer for this? Thanks. Broadband. Trouble shooter. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Stay safe online. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Options. 3 weeks ago. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn on your TV and get connected. The other is marked TV, & this is used for TV & Broadband. Volt. 63K; 3. Subscribe to RSS Feed; Mark Topic as New; Mark. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Connections to Virgin Media equipment are clearly marked in both cases. Should I cancel and request an engineer to install. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Next, connect the power cable with the blue tab. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. QuickStart, set up and connections. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If however the socket itself has been removed you will need assistance. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Wall Socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Re: No wall socket. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Any help please?Virgin media wall socket in an unusable place. I seem to have two wall sockets for Virgin Media in my house. The metal box in photo 3 looks like a likely contender. 1. on 23-12-2022 10:31. But I have no Virgin Media Wall socket in my - 5383603. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. . Well I can't seem to find anything like that and the closest thing I can find is a. Plug the cables into the Hub. many thanks. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Account - Cable. Don’t plug the power cable into a plug socket yet. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Not able to set up my broadband. Hi Graham. The wall box may be branded with the logos of an old cable TV company (not VM). 15 March 2021 at 12:49PM. Hi mariz2198, thanks for posting and welcome to our community. Call the Pre-installation and delivery team on 0800 052 1734. 5K. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). on 06-03-2023 09:36. Hi, I just moved to a new house and got my virgin media kit today. Gradually increase the force until the. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Go to solution. Forum; Apps. Turn on and start the hub. No wall socket to connect. However, I do not have any of the specified wall sockets available. I was never asked if I had a wall box. Options. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Virgin Mobile. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Can you help? Many Thanks. on 17-12-2022 10:39. Some of the cables hanging out the wall were cut off after the house improvements. Thanks for your reply. Tudor. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Subscribe to RSS Feed; Mark Topic as New. on 15-02-2022 10:03. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. Browse Virgin Media Virgin Media Community. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The new cables from your Quick Start kit will be push fit. on 15-02-2022 10:03. Browse Virgin Media Virgin Media Community. . I will private message you now to confirm your details. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Second, you'll likely need a manned installation for your VM services. Vonage 2nd line. We have tried plugging it into the only box we found it would fit but no luck. . I don't work for Virgin Media. Virgin supplies Broadband using DOCSIS technology. ^Martin. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. Choose the best spot for your wifi hub. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Got my virgin media self install kit but I don't have a virgin socket. In response to Llfamily. 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. Call the pre-installation and delivery team on 0800 052 1734 explain. Apply a gentle force to begin with, turning anti-clockwise. Dave.